Another Step Forward……

Tuesday morning was a very big day at NSFCU as we rolled out our new website and Internet Teller on-line banking product. We have been working with software developers for nearly two years to create a customized product that suits the needs of our members the best.

There are so many new features to the website that it will take some exploring on your part to become familiar with them all. Here’s a small sampling: more account details, customizable screens, great new savable search options and sorting features, easy to use bill payment and more. Like anything new, it will take a little time to get used to but I am very confident that our new product is a significant improvement over the previous version.

The best part is that we have just begun. We anticipate adding a substantial new feature every month for the rest of the year, and longer. The first will be next week as we add a single sign on feature for your NSFCU Visa card. When you log-in to Internet Teller, you will have also logged into your NSFCU credit card account with no further steps. Other features coming soon include Quicken download capability, customizable pages (you create the page you would like to use as your default), archived electronic statements at your fingertips, mobile phone compatibility and much more.

One of the new features is a more secure log-in process. This requires setting up three security questions the first time you log-in to the new version of Internet Teller, and then answering one of the security questions you selected every time you log-in subsequently. I’ll be honest here: we’ve received some complaints about this new process – some people think it is a hassle.

I am also going to be completely candid in expressing my view on this subject: in today’s world of identity theft, fraud, internet phishing, etc. it’s crazy not to have beefed up security measures protecting your account. It’s also a federal regulation but that is beside the point. The new, more secure log-in procedure will soon become second nature and you will have the tremendous benefit of the most security possible for your account.

Please take some time and poke around on the new website. I think you will find that it is a great product and will make your experience with your Credit Union even better.

Mark